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TERMS AND CONDITIONS
Trading name Ipod services Ltd co reg NO: 6999935 Contact Telephone number and address: Ipod Services Courthill House 60 Water Lane Wilmslow Cheshire SK9 5AJ 0161 929 9504 Delivery policy We pride ourselves on our rapid order fulfilment capabilities, and seek to complete all repairs within 5 days at most. However delays are occasionally inevitable due to circumstances out of our control, and time for delivery shall not be of the essence. If we have not delivered your iPod within 28 days of expected delivery then you will be notified by email and given the opportunity to cancel the contract. We will refund any money paid by you without reasonable delay. Spares are subject to availability. In the event that we are unable to supply the part, we will inform you of this as soon as we possibly can. A full refund will be given where you have already paid for the repair. Delivery Times (75%) arrive within 2 working days. Items are not considered "lost" until 14 days after despatch. In most cases, items ordered before 10am Monday-Friday will be despatched same day. However, at peak times we may not be able to achieve this. We keep proof of postage for all items. Any item which is sent out registered post and not by royal mail special delivery is only insured for up to 39 pounds, we will not be held responsible for any further loss or damage, we encourage the use of special delivery as this ensures insurance in transit for up to 500 pounds loss or damage. Refund replacement and cancellation policy We will honour your right to cancel under the Distance Selling Regulations (2000). You have 7 days in which to notify us that you wish to cancel, and the 7 days commences the day after receipt of the goods. This is your statutory "cooling off period". You may notify us of your cancellation by email. You are responsible for returning the goods to us and the cost of so doing. You must take reasonable care of the goods. Goods which cannot be resold as new will be rejected for refund and returned to you. We reserve our right to charge a restocking fee of 15% of the goods, excluding shipping, where the goods are not faulty. Unclaimed iPods Any iPods that are sent in for repair and left unpaid for 30 days will be disposed of or recycled as appropriate and there are no exceptions.
All our prices are subject to VAT.
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